Returns Policy

Is my item eligible for return?

As long as your item is unused, is still in its original packaging and is sent back within 30 days of placing your order, then we will accept it for return.

When will I receive my refund?

Once we’ve received your return and checked it over, we’ll be in touch to notify you that we’re processing your refund. We’ll also let you know if, for any reason, your item isn’t suitable for a refund.

Your refund will be processed within 5 working days, with your money automatically credited to your original payment method.

Where do I send my return?

Please address any returns to:

Returns
CreamHub
Unit 8 Hornsby Square
Basildon
Essex
SS15 6SD
United Kingdom

Please note that all returns are paid for and posted at your own responsibility, so we always advise getting proof of postage – just in case we don’t receive your return.